I am hijacking my regularly scheduled posts so that I can soapbox on something that recently happened. Attitude reflects Leadership and 'The employer generally gets the employees they deserve" ...

Every now and then I need to step away from the emails and the phone and remind myself that the person who is currently making me go apoplectic might have something going on other than idiocracy.The culture of any firm has a significant impact on how the people of that firm behave. The phrase “attitude reflects leadership” comes to mind whenever the subject is brought up. More times than not, the reason this subject comes up because someone is trying to cover their butt rather than solve whatever issue is at hand.Let me go on record and state that I am not a fan of butt covering. That’s right, I am anti-butt-covering.I am extremely fortunate because nine times out of ten I get to work with skilled contractors who are diligent in their duties and thoughtful about how they go about running their business. It’s that 10th contractor that gives me fits, but as I mentioned, attitude reflects leadership and there are times when you have to remind yourself that the person you are dealing with might simply be doing what they were told.Take a deep breath.Walk away from the email.Don’t send that text … probably shouldn’t write a post about it either.Too late.It’s your behavior in these moments matters because how you handle yourself will...